I am trying to get my unemployment benefits situated. To do this I have been on hold on the phone for over 5 hours this week. I am hanging on trying to get this done so I can get my questions answered. This is very frustrating but it has to be done.
This is what its like on the other side of the phone. I have worked in customer service in my life and when you have hundreds if not thousands of people needing to find out the same info it can be like waiting in traffic.