Calling customer and tech support can be a tricky situation. When you call in to get a problem resolved you hope for a easy and pleasant experience, however it can go the other way.
There can be language and cultural differences that can make it difficult to get things done. Telephone connections can make things challenging too depending if your phone is wired or not.
Frustrating situations can make one lose their cool and bang their head against a wall. Being patient is always the best course of action because you want to get things accomplished in a timely fashion. Its easy to get emotional because you are doing everything they are telling you to and for some reason you can’t seem to get things working the way you should.
It seems like the more dependent we are on our gadgets, phones and the like the more we are at the mercy of those companies support personnel. In times like these we long for simpler times.