nationalpost: RIM apologizes for BlackBerry outage
BlackBerry maker Research In Motion faced the prospect of a compensation bill from network providers on Thursday as the world’s dominant provider of mobile email struggled for a fourth day with service glitches.
RIM said services were starting to improve in all affected regions, reducing disruption for the millions of users hit by delays and outages.
In a video posted on RIM’s website Thursday morning, co-CEO Mike Lazaridis apologized for the outage. “We have let many of you down.”